RMA Process
1. Device issues must be verified via the same channels through which Accelerated products were obtained.
End users cannot bypass support processes established by the reseller agreement (i.e. tiers 1 and 2 must be engaged before escalating).
2. Support will attempt to troubleshoot the issue first. If they cannot resolve they will take the next steps to issue an RMA.
Please refer to the Support manual for more information.
3. To request an RMA, email [email protected] with the following information:
- Name and shipping address
- The product's model and serial numbers
- Proof of purchase (receipt)
- A description of the problem
RMAs may also be requested via accelerated.com/rma.
4. The defective device must be received by Accelerated before a replacement is shipped.
Accelerated will not reimburse for shipping and handling of the returned unit, but does send out the replacement at no cost.
5. Once received, the replacement unit(s) will be sent out via standard shipping (5 days).
A valid packing slip must be provided for expedited shipping.