6300-CX only connects on 3G with Rogers SIM [SOLVED]
Problem
The 6300-CX is only able to establish a 3G cellular connection when using a Rogers SIM card.
Background
Rogers SIM cards with ICCIDs starting with 893027 were not properly recognized as Rogers SIMs by the 6300-CX device. As a result, the Carrier Smart Select tool would load the Generic carrier firmware onto the embedded modem inside the 6300-CX instead of the Rogers-specific carrier firmware. The generic carrier firmware only provides a 3G connection on the Rogers cellular network.
Solution
Firmware versions 17.8.128.24 or higher resolves the connectivity issues. You can use the following instructions to upgrade the 63xx-series router to the new 17.8.128.24 firmware:
http://kb.accelerated.com/m/67492/l/742488-advanced-configuration-using-accelerated-view#upgrading_firmware
Manual Solution
Users can lock the 6300-CX Cellular Extender to use the Rogers-specific carrier firmware. This will allow the 6300-CX to connect on the Rogers LTE network. To implement this manual solution:
- Update the configuration profile of the Accelerated 6300-CX to disable the check-box under Modem -> Carrier switching.
- Login to the local web UI of the 6300-CX, and access the System page. Use the drop-down in the Modem firmware section to select Rogers, and click Install firmware.
