Subscribing to Alerts

Goal

To create custom notification profiles for a user account that can then be leveraged to trigger email alerts by subscribing to either individual devices or organizations as a whole.

Setup

Notification profiles must be generated before creating a subscription. Both device-facing and organization-facing subscriptions can leverage the same notification profile to trigger alerts in parallel.

NOTE: Both notification profiles and notification subscriptions are associated with individual user accounts. This means that, in order to stand up congruent alerts for multiple users, each user account will have to create the same set of parameters.

Notification Profiles

  1. From the Settings menu option in the top-left corner of aView, select Account.
  1. Navigate to the Notification Profiles tab. Existing profiles are listed as well as the corresponding Subscribed Events (the number of triggers for the profile) and the number of active Subscriptions associated with the profile.
  2. Click Create to stand up a new profile or Edit to adjust an existing one.
  3. Enter a Name for the notification profile, specify its frequency, and select the relevant alerts from the options listed below.

NOTE: The Frequency can be adjusted to create a buffer period for the alert to prevent false positives.

Cellular Notifications

  • Device recovered: This notification is generated whenever the Cellular device is considered down (red status) and the device checks back in to the Accelerated View monitor by sending a syslog or if the device is reachable through remote control commands. This notification will trigger the device to show as up (green status) in Accelerated View.
  • Device down: The Cellular device sends a heartbeat syslog once every 30 minutes. If Accelerated View has not received any syslogs within the past 139 minutes (2 hours 19 minutes), the device will be marked as down (red status) and a notification will be sent. The time specifying when a Cellular device is considered down can be adjusted by changing the configuration of the device. See the Cellular Down Status section of the aView user manual.
  • Device rebooted: The Cellular device sent a syslog that it rebooted. The notification and log will include the reason for the reboot.
  • Device firmware changed: The Cellular device is running on a different firmware version from the last firmware version the device logged.
  • Device primary IP changed: The Cellular device sent a syslog stating that the IP address it received from the cellular network has changed.
  • Device network type changed: The Cellular device sent a syslog stating that the cellular network (4G LTE, 3G HSPA+, etc.) type that it is connected on has changed.
  • Device WAN interface changed: The Cellular device sent a syslog stating that it has switched to a new WAN interface.
  • Device signal strength fell below a nominal threshold: The cellular signal strength reported by the Cellular device has dropped below a specified threshold percentage. This threshold is defined by the Accelerated View admin in the Admin panel of the site.
  • Device ethernet port connected: The Cellular sent a syslog stating that a client device was connected to its Ethernet port and it has physical Ethernet connectivity to that device.
  • Device ethernet port disconnected: The Cellular sent a syslog stating that it lost physical connectivity to a client device that was previously connected via Ethernet to the device.
  • Device cellular location changed: The cellular location details reported by the Cellular device changed. For more details about determining the cellular location of a Cellular device, refer to the Devices section.
  • Device data usage over limit: The device exceeded the specified Individual Data Limit value listed in the Data Plan associated to the device. For more information on Data Plans, refer to the Organizations section of the aView user manual.

Notification Subscriptions

Individual Devices

  1. Navigate to the Device Details page -- by clicking on its MAC address -- and selecting Subscribe from the Actions pull-down menu.
  1. Select the relevant notification profile from the pull-down menu. If a new profile is needed, click the Create New Profile button.
  2. Refer to the section above, Notification Profiles, for more information.

Organizations

  1. From the Organizations screen , select the Actions menu for the intended organization.
  1. Select the relevant notification profile from the pull-down menu. If a new profile is needed, click the Create New Profile button.
  2. Refer to the section above, Notification Profiles, for more information.