To reset the device to factory default settings, press and release the ERASE switch once on the rear of the device when the device is switched on. This will erase all device-specific settings (excluding the automatically generated keys/certificates) to their original state, and it will automatically reboot.

If the device cannot connect using a cellular connection, use the following steps to use the Ethernet WAN connection:

1. Restore the device to its factory default settings.
2. Connect the Ethernet port of the device to the site network equipment/router. This may be done either directly with an Ethernet cable or via the POE injector cable (6). Refer to the section "Using the Passive POE Injector Cable" above. Check for solid LINK and flashing ACTIVITY LEDs on the device WAN Ethernet port.
3. Ensure the router connected to the Ethernet port of the device is configured with an IP address of 192.168.210.254/24. The device will try to use this as its gateway IP address for backup connectivity.
4. Observe the Status Indication LEDs & Signal Strength sections to aid in diagnosis.

A set of emergency remote commands can be sent via SMS to the device to provide out-of-band (OOB) recovery for the device. These SMS commands allow you to perform actions such as factory resets, reboot the device, and restore to the backup firmware partition, all without requiring the device to have an active cellular connection. Similar to the standard remote commands, these can be used to provide control over the device without any onsite interaction. To utilize this feature, SMS must be enabled for the SIM card used by the device. The complete list of SMS commands is defined in the Accelerated View™ User's Guide. (https://aview-docs.accns.com)

Often times, it is beneficial to download a support report from the device to provide to technical support.  This report is a zip file that contains all of the current details for the device's state, and a full record of the system logs from the device.

To obtain a support report from the device, login to the device's local web UI.  To access the local web UI,  the user must have a PC/laptop connected to the LAN Ethernet port of the 6300-CX and set the interface for a static IP per the instructions here. Once the PC/laptop has an IP address, open the following URL in a browser on the PC:

https://192.168.210.1

Next,  go to the System page, then click the Download Report button at the bottom of the page.

As of December 6^th, 2017, the default behavior for all Accelerated Routers is to have persistent system logs disabled. Information logged on the device will be erased when the router is powered off/ rebooted.

Logging can be configured to persist between power cycles by enabling the Preserve System Logs checkbox nested under the System → Log menu option.