Updating Firmware

NOTE: Due to a Linux Kernel update (from 4.14 to 4.15), devices running firmware versions 18.4.X.X or later can only complete a firmware downgrade to previous versions (18.1.X.X or lower) by pressing the 'erase' button after pushing the firmware image to the router.

Using Accelerated View

  1. Log in to Accelerated View and use the Search tool to find the device by searching for its MAC address.
  2. Select the MAC address of the device to bring up its details page.
  3. Click on the Configuration tab, then select the Edit Configuration link in the Group Configuration section of the page.
  4. Select the appropriate firmware version from the Firmware drop-down list.
  5. Click the Update button.
  6. All devices associated with that configuration profile will upgrade to the new firmware the next time the device syncs with Accelerated View (by default, once every 24 hours around 1AM UTC). If you want to apply the firmware upgrade immediately, please perform the following:
  • Go back to the details page of the router (see steps 1 & 2 above).
  • Select the Commands drop-down at the top-right of the page.
  • Select Check Configuration option from the Commands drop-down.
  • Once the command is received by the router, the device will automatically upgrade to the new firmware and then reboot.

Managing the Device Locally

  1. Download the firmware file from Accelerated using the provided link:
  1. Connect to the device’s web UI by connecting your PC to the WAN Ethernet port of the device and then going to http://192.168.210.1.  Click here for assistance with local device access.
  2. Select the System tab on the left side of the page.
  3. Select the Browse button next to the Firmware image section.
  4. Browse for and select the downloaded firmware file.
  5. Click the Update Firmware button.