LTE Troubleshooting Tree

Alternating Red/ Yellow

Firmware Update in Progress: DO NOT POWER OFF DEVICE!

Solid Yellow

6310-DX is starting up.

If LED remains solid yellow for more than 2 minutes, DX may need to be replaced.

Flashing Yellow

6310-DX is trying to setup cellular modem. Wait up to 2 minutes to allow the process to finish. If status LED continues to flash yellow after several minutes, continue with below step(s):

  1. Login to web UI. Open Configuration page. Verify the Modem -> Enable check box is selected.
  2. If the 6310-DX continues to flash yellow for more than 5 minutes, consult the troubleshooting steps for a flashing white status LED.

Flashing White

Wait up to 2 minutes. If LED status continues, determine the number of Signal Strength LEDs:

Flashing Blue or Green

6310-DX is connected to the 3G/LTE network, but  doesn't see anything connected to its Ethernet port. Check the Ethernet port, verify the client device  (router, laptop, etc.) is connected via CAT5/6 to the  6310-DX, and the Ethernet port on the client device  is enabled

Solid Green

3G connectivity confirmed

Should the device be on 4G?

Solid Blue

4G connectivity Confirmed

Test for Internet access on the device connected to the 6310-DX.