VPN Gateway remote commands

Remote commands are sent to a VPN Gateway device through its management tunnel. If the VPN Gateway device's management tunnel to the ARMT site is disconnected, then a user will not be able to send remote commands to the VPN Gateway device. Any response from sending a remote command to a VPN Gateway device will be listed as an event in ARMT.

Remote commands are accessed via the Commands menu.

Firmware version 7.1 or higher

The following commands are available via the Commands menu for VPN Gateway devices running firmware version 7.1 or higher:

  • Commands > Device:
    • Check Status: Perform an immediate SNMP probe of the VPN Gateway device.
    • Toggle LAN Port: Send a Toggle LAN Port command to toggle between Use VLAN or Port. You can also power on and or set a duration for the toggle.
    • LAN status: Check LAN status.
    • Router Access: Take up or down a router connection between a source IP address and a destination IP address.
    • Firmware: 
      • Check: Check whether a newer version of the device firmware is available.
      • Upgrade: Upgrade the firmware if a newer version is available.
      • Rollback Check: Check and downloads a rollback version of the firmware.
      • Rollback: Roll back the firmware.
    • Reboot: Send the command to reboot the VPN Gateway device.
    • Profile Query: Send the command to perform configuration update from the device's AT&T Service Manager profile. 
      • Full: Perform a full configuration update.
      • Partial: Perform a partial configuration update
      • Status: Check whether a configuration update is available, but do not perform the update.
    • Perform Speed Test: Perform a speed test of the device's network connection.
  • Commands > Networking:
    • Arping: Send a network ARPing to a specified IP address.
    • Ping: Ping a specified IP address. 
    • Tracepath: Trace the path to a specified network IP address, discovering MTU along this path
    • Traceroute: Trace the network path to a specified IP address.
    • WAN Toggle: Enable or disable a specified WAN interface for a given amount of time, or check the status of the WAN interface. 
    • Backup WAN Test: Manually run a backup connectivity test on the secondary WAN interface. 

Firmware version 6.5 or higher

The following commands are available via the Commands menu for VPN Gateway devices running firmware version 6.5 or higher:

  • Commands > Device:
    • Check Status: Perform an immediate SNMP probe of the VPN Gateway device.
    • Router Access: Take up or down a router connection between a source IP address and a destination IP address.
    • LAN status: Check LAN status.
    • Firmware: 
      • Check: Check whether a newer version of the device firmware is available.
      • Upgrade: Upgrade the firmware if a newer version is available.
      • Rollback Check: Check and downloads a rollback version of the firmware.
      • Rollback: Roll back the firmware.
    • Reboot: Send the command to reboot the VPN Gateway device.
    • Profile Query: Send the command to perform configuration update from the device's AT&T Service Manager profile. 
      • Full: Perform a full configuration update.
      • Partial: Perform a partial configuration update
      • Status: Check whether a configuration update is available, but do not perform the update.
  • Commands > Networking:
    • Arping: Send a network ARPing to a specified IP address.
    • Ping: Ping a specified IP address. 
    • Tracepath: Trace the path to a specified network IP address, discovering MTU along this path
    • Traceroute: Trace the network path to a specified IP address.
    • WAN Toggle: Enable or disable a specified WAN interface for a given amount of time, or check the status of the WAN interface. 
    • Backup WAN Test: Manually run a backup connectivity test on the secondary WAN interface. 

Firmware version 6.1.8

The following commands are available via the Commands menu for VPN Gateway devices running firmware version 6.1.8:

  • Arping: Send a network ARPing to a specified IP address.
  • Check Status: Perform an immediate SNMP probe of the VPN Gateway device.
  • Firmware: Either check if a firmware update is available, or tell the VPN Gateway device to upgrade its firmware. The specified firmware version is based on the firmware URL defined in the VPN Gateway's AT&T Service Manager profile. There is also an option to revert the device to the rollback firmware version.
  • Ping: Ping a specified IP address.
  • Profile Query: Send the command to perform a partial or full configuration update from the device's AT&T Service Manager profile. The status command can be used to see if an update is available, but not apply the configuration update yet.
  • Reboot: Send the command to reboot the VPN Gateway device.
  • Tracepath: Trace the path to a specified network IP address, discovering MTU along this path
  • Traceroute: Trace the network path to a specified IP address.

Firmware versions older than 6.1.8

  • Check Device Status: Perform an immediate SNMP probe of the VPN Gateway device.
  • Check Configuration: Send the command to perform a partial or full update depending on the configuration option specified in the VPN Gateway device's AT&T Service Manager profile.
  • Reboot Device: Send the command to reboot the VPN Gateway device.