Dashboard

The Dashboard page displays several charts and other widgets to provide at-a-glance details for your devices.  

Within each chart, clicking on a displayed category will open a table of devices included in that category. The following charts are provided:

The Dashboard page also provides an Alert Devices map widget that displays devices in an alert status. You can zoom in and out within the map, and select different regions to display. Click on a status indicator to open a window containing detailed information on the device. From within the window, you can click on the Organization name, the device's MAC address, or the Site ID to open associated pages. Devices in an alert state are also listed in tabular form at the bottom of the Dashboard page.

Note: The Dashboard page does not automatically refresh, so the devices listed in on the dashboard page were in alert status at the time of when the page loaded. If the page is left alone for an extended period of time, the listed devices in alert state may become outdated.

Deployment chart

The Dashboard Deployment widget displays a donut-style chart that provides a breakdown of deployed and undeployed devices in the organization. A device's deployment status indicates whether or not ARMT should provide active monitoring and alerts for the router.

Click on an area in the chart to open the Devices page listing all of the organization's devices with this deployment status.

  • Deployed: Indicates the number of devices that have been deployed, which means that they will be monitored based on the events that are sent by the device, and will also generate notification alerts based on the events received and your access to the device.  In the Devices page, devices that have been deployed will be listed with a particular deployment status (for example, Up, Down, or Inactive). Further dashboard information is provided for deployed devices in the Connectivity chart and Cellular Network Type chart.
  • Undeployed: Indicates the number of devices that have not been deployed, which means that they should not be monitored. The ARMT application will list details and events for undeployed devices, but these events will not generate any notification alerts. Undeployed devices will be listed in the Devices page with a pause icon as their status.

Connectivity chart

The Dashboard Connectivity widget displays a donut-style chart that provides a breakdown of the connectivity status of deployed devices in the organization. The chart only reports on the main statuses of Up, Down, and Unreachable.

Click on an area in the chart to open the Devices page listing all of the organization's deployed devices with this connectivity status.

  • Up: The device is online and is reachable through ARMT.
  • Down: The device is not reachable through ARMT.
  • Unreachable: The device has never checked into ARMT even though it is in a Deployed state.

The amount of time that ARMT should wait before reporting a device as Down varies depending on the device type:

  • For VPN Gateway devices, the amount of time is 30 minutes.
  • For Cellular devices, the Grace Period Duration and Heartbeat Interval device configuration options control the amount of time that ARMT should wait before reporting a device as Down. For example, the default Grace Period Duration for cellular devices is 109 minutes, and the default Heartbeat Interval is 30 minutes. When combined, this means that by default, ARMT will consider a cellular device to be down if it has not heard from the device in 139 minutes.

Cellular Network Type chart

The Dashboard Cellular Network Type widget displays a donut-style chart that provides a breakdown of the cellular connectivity type for deployed cellular-enabled devices. The type of cellular connection can vary depending on availability of service, quality of connection, and device configuration. You should verify the anticipated connection type and the APN associated with the cellular data plan before troubleshooting a device's type of cellular connectivity.

Click on an area in the chart to open the Devices page listing all of the organization's devices with this cellular connectivity type. LTE status indicators on your device displays the device's cellular network type using the same color codes used in Cellular Network Type chart. A blue light (solid or blinking) indicates a 4G connection, a green light (solid or blinking) shows the router is on 3G, and so forth.

Signal Strength chart

The Dashboard Signal Strength widget displays a bar graph representing the reported signal strength percentage of deployed devices in the organization.

Click on one of the bars in the graph to open the Devices page listing all of the organization's devices with this reported signal strength.